mc118 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our Responsible Gaming programme gives every player in Indonesia the tools, information, and support they need to keep their experience positive, safe, and within their personal limits.
Our Core Commitment
Strict 21+ age policy enforced via mandatory KYC identity verification on all accounts.
Personalised deposit and loss limits adjustable directly from your account settings at any time.
Reality check reminders that notify you of session duration and cumulative spend at intervals you set.
Immediate self-exclusion available on request — pausing your account for any period from 24 hours to permanent closure.
Indonesian-speaking support agents available 24/7, every day of the year including all national holidays.
Our Philosophy
mc118's Responsible Gaming programme is not a legal footnote — it is a core part of how we build and operate our platform for Indonesian players every single day.
Gambling is a recreational activity. Wins are never guaranteed, and chasing losses is a serious warning sign.
Only ever bet money you can genuinely afford to lose. Never use funds set aside for rent, groceries, or family expenses.
Set a time budget before each session and stick to it. Taking regular breaks keeps decision-making sharp and enjoyment high.
mc118 was built to provide Indonesian players with a world-class online gaming experience — one that combines the breadth of an international sportsbook with the convenience of local IDR payments via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. But we have always been clear that the best gaming experience is one where our Members remain in control of how much time and money they spend on our platform.
Responsible gaming at mc118 means giving every player access to practical, easy-to-use tools that let them define the parameters of their own entertainment. Whether you prefer setting a daily deposit cap of Rp 200.000 or a monthly limit of Rp 5.000.000, activating a 48-hour cooling-off period after a difficult session, or permanently self-excluding if you feel gambling is impacting your life — mc118 makes all of these options available, immediately and without barriers.
We also take a proactive approach to player welfare. Our platform monitors wagering behaviour for patterns that may indicate problem gambling — such as frequent large deposits followed by rapid losses, significantly increased bet sizes, or extended uninterrupted sessions. When these patterns are detected, our responsible gaming team reaches out directly to offer information and support, not to judge.
mc118's Indonesian-speaking support agents are trained in responsible gaming best practices and are available around the clock — including during Idul Fitri, Ramadhan, Lebaran, Nyepi, and every other Indonesian public holiday. If you are concerned about your own gambling habits or those of someone you know, do not hesitate to reach out. Our team will listen, and we will help.
Finally, we encourage all Members to treat gambling as one leisure activity among many — not as an income strategy, a way to solve financial problems, or a coping mechanism for stress. If you find yourself gambling for reasons beyond entertainment, that is the clearest signal that it is time to use our tools or speak with a professional. mc118 will always support that decision, without question.
Know the Warning Signs
Problem gambling can develop gradually. Recognising these warning signs early is the most important step toward regaining control. If any of the following sound familiar, please reach out to our support team today.
Continuing to gamble — or increasing bet sizes — in an attempt to recover money that has already been lost is one of the most common and dangerous patterns associated with problem gambling.
Using funds that were designated for rent, food, utility bills, school fees, or family needs to fund gambling sessions is a serious warning sign that priorities have shifted in an unhealthy direction.
Concealing the extent of gambling from family members, partners, or close friends — or feeling ashamed about the amount of time or money spent — suggests the activity has moved beyond casual entertainment.
When the excitement of gambling diminishes at familiar stake levels and you feel compelled to increase bet amounts to feel the same level of engagement, this is a sign of escalating risk tolerance.
Feeling restless, anxious, irritable, or low in mood when not gambling — and finding that only returning to gambling relieves these feelings — mirrors patterns seen in behavioural addiction.
When gambling begins to crowd out professional responsibilities, family time, friendships, or hobbies that were previously important to you, it has exceeded its role as a recreational activity.
If you recognise two or more of these patterns in your own behaviour, we strongly encourage you to use mc118's self-exclusion tool immediately and to speak with a qualified counsellor. Contact our support team via live chat or email [email protected] — we will guide you through the process without judgment.
Player Protection Tools
Every mc118 Member has access to the following responsible gaming tools, free of charge, at any time. They can be activated instantly via your account settings or by contacting our 24/7 support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis in IDR. Once your chosen limit is reached, no further deposits will be processed until the limit period resets. Limits can be reduced immediately; increases take 24 hours to apply, giving you a built-in reflection period.
Available NowDefine the maximum amount you are willing to lose within a set period — daily, weekly, or monthly. When your net loss reaches the threshold you have chosen, your account is automatically paused for the remainder of that period. This tool is particularly effective at preventing session-tilt escalation.
Available NowSet a maximum session duration so that mc118 will alert you — or automatically log you out — when your continuous play time reaches the limit you have set. Available in increments from 30 minutes up to 8 hours per session. A reality check pop-up can also be configured to appear at regular intervals during play.
Available NowTake a short break from gambling without permanently closing your account. Time-out periods are available from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. You may still contact support to withdraw your existing balance. Time-out periods cannot be shortened once activated.
Immediate EffectFor Members who feel they need a longer break, self-exclusion suspends account access for a period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, mc118 will also suppress all marketing communications to your registered contact details. To re-activate after the chosen period, a formal review with our responsible gaming team is required.
Immediate EffectConfigure on-screen notifications that appear at regular intervals during your gaming session, displaying how long you have been playing and your net win or loss for that session. These prompts serve as a neutral, factual prompt to pause, reflect, and decide consciously whether to continue — removing the distortion of extended immersive play.
Available NowSelf-Assessment
The questions on the right are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly — your responses are private, and there are no right or wrong answers.
What to Do Next
If you answered "yes" to three or more of these questions, we recommend activating one or more of mc118's responsible gaming tools immediately.
If you answered "yes" to five or more, please consider self-exclusion and speaking with a qualified counsellor. Our support team can connect you with professional resources. Contact us via live chat 24/7 or email [email protected].
10 questions — takes about 2 minutes. Answer honestly for the most useful result.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you ever returned to gambling the day after a loss in order to win back the money you lost?
Have you borrowed money — from family, friends, or any financial institution — to fund gambling?
Have you concealed your gambling activity or the amount you have spent from someone close to you?
Have you neglected work, study, family responsibilities, or social commitments because of gambling?
Do you feel anxious, irritable, or restless when you are unable to gamble or when you try to cut back?
Have you ever gambled as a way to escape stress, anxiety, depression, loneliness, or other negative emotions?
Have you tried to control, cut back, or stop gambling and found yourself unable to do so?
Have you ever needed to increase the size of your bets to feel the same level of excitement as before?
Has gambling caused significant problems in your personal relationships, financial situation, or professional life?
Step-by-Step Guide
Setting up your safety tools takes under two minutes. Follow these steps or contact our support team and an agent will configure your chosen tools for you immediately.
Visit mc118.org and log in using your registered username and password. If you have not yet verified your identity, you will be prompted to complete KYC before accessing all platform features.
Click on your profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu. From the settings dashboard, locate the "Responsible Gaming" tab.
Select the tool you wish to activate — deposit limit, loss limit, session time limit, reality check reminder, time-out, or self-exclusion. Enter your chosen parameters (e.g., daily deposit limit of Rp 500.000) and confirm.
Review the settings on the confirmation screen and click "Activate". Restrictive measures (time-out, self-exclusion, limit reductions) take effect immediately. Limit increases require a 24-hour cooling-off period before they become active.
If you experience any difficulty activating these tools, or if you prefer to have a support agent configure your settings on your behalf, contact our 24/7 live chat team directly on the platform. Our Indonesian-speaking agents are trained in responsible gaming and will assist you without judgment, at any hour of the day — including during Idul Fitri, Ramadhan, Nyepi, and all other Indonesian national holidays.
Get Help
If gambling has stopped being fun and is causing harm, professional help is available. mc118 strongly encourages any Member who is struggling to reach out — to us, or to one of the resources below.
Our Indonesian-speaking responsible gaming team is available 24/7 via live chat on the mc118 platform. We can activate any protective tool on your behalf, discuss your options, and refer you to professional counselling resources — all in complete confidence and without judgment.
For written inquiries about responsible gaming, self-exclusion requests, or account closure, email our team at [email protected] with the subject line "Responsible Gaming Request". Formal written requests are acknowledged within 72 hours and fully resolved within 5 business days.
mc118 encourages Members experiencing problem gambling to seek support from a qualified mental health professional or addiction counsellor. Cognitive behavioural therapy (CBT) has strong evidence for effectiveness in treating gambling disorder. Speak to your local health provider in Jakarta, Surabaya, Bandung, Bali, or your nearest city for a referral.
Sometimes the most important step is an honest conversation with someone you trust. Sharing your concerns with a family member, close friend, or community leader — particularly in the context of Indonesia's strong family values — can be the first meaningful step toward regaining control of your gambling habits.
mc118's Commitment to You
mc118 will never pressure any Member to continue gambling, to increase bet sizes, or to ignore the signals that gambling may be becoming harmful. Our marketing team is instructed not to target Members who have activated responsible gaming tools with promotional communications, and Members who are self-excluded are immediately removed from all marketing lists.
We understand that reaching out for help takes courage. mc118's responsible gaming support is entirely confidential — we will not share your situation with other parties, and we will not penalise you in any way for using our protective tools. Your account balance will always be accessible for withdrawal, even during a time-out or self-exclusion period.
Practical Tips for Safer Play
Decide on your budget before you start — and treat any losses as the cost of entertainment, not money to be recovered.
Never gamble when you are tired, intoxicated, emotionally distressed, or under financial pressure.
Balance gambling with other social activities, hobbies, and leisure pursuits. No single activity should dominate your free time.
Keep track of how much time and money you spend on gambling each month. Reviewing the numbers regularly keeps awareness sharp.
Understand that all casino games and sportsbook markets have a mathematical house edge. There is no strategy that guarantees a profit over the long term.
If you feel the urge to gamble compulsively, delay the decision by 15 minutes, take a walk, call a friend, or use mc118's time-out feature immediately.
Why mc118
These six pillars define how mc118 approaches player protection across every product, every payment method, and every customer interaction in Indonesia.
Every mc118 account undergoes mandatory KYC verification — including government-issued ID such as KTP or passport — before the first withdrawal is processed. This zero-exception policy ensures no player under 21 can access real-money features on the platform.
21+ PolicyOur responsible gaming support agents are native Indonesian speakers available every hour of every day — including during Idul Fitri, Lebaran, Nyepi, and all Indonesian national public holidays. Average live chat response time is under 60 seconds, so help is never more than a moment away.
24/7 AvailableResponsible gaming tools at mc118 are activated immediately upon request — there are no waiting periods for restrictive measures, no forms to submit in writing, and no questions asked. A Member requesting self-exclusion will have their account suspended within seconds of the confirmation.
Instant EffectMembers who activate any responsible gaming tool — deposit limits, time-out, or self-exclusion — are automatically removed from all promotional communications. mc118 will not send bonus offers, free bet promotions, or re-engagement emails to any Member who has indicated they need to step back.
Player-First Policymc118's platform monitors account activity for patterns associated with problem gambling — rapid loss chasing, sudden large deposit spikes, and extended unbroken sessions. When flagged, our responsible gaming team proactively reaches out to offer information and support before a situation escalates.
Always WatchingEvery transaction on mc118 — including deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja — is protected by 256-bit TLS encryption. Your account data, personal information, and financial records are stored securely and are never shared with unauthorised third parties.
SSL EncryptedContinue Exploring mc118
Now that you are equipped with the knowledge and tools to play safely, explore everything mc118 has to offer. From BRI Liga 1 and Champions League sportsbook markets to live baccarat, togel, slots from Pragmatic Play and NetEnt, and esports wagering on MPL and PUBG Mobile — all in IDR, all with local bank support. Adults 21+ only. Play smart, stay in control.
Your Wellbeing Comes First
mc118's Responsible Gaming tools — deposit limits, loss limits, time-out, and self-exclusion — are always available, free of charge, and take immediate effect.
21+ Only — No Exceptions
All accounts are subject to mandatory KYC age verification. mc118 enforces its 21+ age policy without exception across all products and all regions of Indonesia.
Need Help? We Are Here 24/7
Indonesian-speaking support agents respond via live chat in under 60 seconds, every day of the year. Email: [email protected]